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Using the Coaching Conversation as an intervention to support self-management and increase patient activation.
Evaluation results of StACC model (presented at SAPC 2022)
How to have ‘Better Conversations’ to support self-management and patient activation.
KYOH’s training programme provides all the skills needed to deliver Health & Wellbeing Coaching, together with support to put the skills into practice to achieve high-quality outcomes.
The training programme consists of:
We find this is an effective way for coaches to both learn and develop the skills to support effective self-management and patient activation (the aim of Health & Wellbeing Coaching).
Note: Coaches will ideally have completed the first 2 days of the training before working with patients in the role of a Health & Wellbeing Coach; the second 2 days is alongside their patient caseload.
£1,120 plus VAT
“A simple and yet very effective way of coaching patients to self-manage.”
“A formula that I can use to improve success rates with behaviour change.”
“I now have a greater understanding of my new role and feel more confident.”
Request Individual Supervision
Request a place on a set of group skills development sessions
‘Health & Wellbeing Coaching’ is a Supported Self-Management intervention recognised by NHS England as a significant driver in improving people’s health and wellbeing outcomes.
It is as effective for people with mental health conditions (depression, stress or anxiety) as it is for people managing physical health conditions.
KYOH has been working with the NHS in delivering the intervention through Primary Care since 2013 and has achieved consistently good, often outstanding, results.
The key to achieving results lies in: supporting people to recognise the importance of the role they play, building their confidence to manage, and supporting them to problem-solve. This building of knowledge, skills and confidence is known as ‘patient activation’.
Higher levels of patient activation are linked to improved patient outcomes and reduced reliance on clinical services. (Ref: Islington Study)
KYOH uses the Structured Agenda-free Coaching ‘Conversation Flow’ model that evolved out of the Health Foundation's Co-creating Health Self-Management Programme ("SMP").
This has been demonstrated to be more effective at achieving increased patient activation, than other coaching conversation models (such as TGROW), with results also showing the expected improvements in outcomes for patients and reduced reliance on clinical services:
The Structured Agenda-free Coaching ‘Conversation Flow’ model encompasses the Personalised Care Institute’s-accredited skills for health coaching within a coaching conversation structure. The key is having good core coaching skills combined with an understanding of how to work flexibly within the coaching conversation structure to be able to meet patients where they are, whatever their current activation level, and support them as they move forward.
The following are sample case studies:
The support that I received was instrumental in making me see I had a choice/s still in my life and to feel that I still had power over my life - I thought I'd lost that. Patient in High Weald Lewes Havens
The support that I received was instrumental in making me see I had a choice/s still in my life and to feel that I still had power over my life - I thought I'd lost that.
KYOH provide a 2-day training programme in PCI Core Curriculum Health Coaching Skills for Social Prescribing Link Workers, Care Coordinators and others in healthcare, social care, community or voluntary sector roles
The 2-day training in Core Curriculum skills is aimed at anyone working with patients to enable them to have ‘Better Conversations’ that support self-management and patient activation.
The skills are universal and can therefore be applied to any role. The training is tailored to the context of the participants’ roles.
Health & Wellbeing Coaches use the skills in the context of a structured programme to support patients to self-manage effectively and improve their levels of ‘activation’. Those working in other roles will use the skills as toolkit, picking and choosing from the skillset depending where they are in the ‘Coaching Conversation’ at any point.
'Better Conversations' training for individuals is £400 +VAT per head.
Group rates are available.
Group sizes are generally 9-12.