The training programme consists of:

• an initial 2-day Training in the PCI Core Curriculum skills, covering all the skills needed to deliver Health & Wellbeing Coaching.  This is followed by a skills development and supervision programme covering the second two days of the 4-day training:
  • 4 (x 2 hr) monthly group Skills Development Sessions that focus on the Coaching Conversation and how to put the skills into practice to achieve the best outcomes, along with guidance and support around the role;
  • 6 Individual Supervision Sessions, alongside a coach’s own caseload of patients in their role as a Health & Wellbeing Coach;

We find this is an effective way for coaches to both learn and develop the skills to support effective self-management and patient activation (the aim of Health & Wellbeing Coaching).

Note:  Coaches will ideally have completed the first 2 days of the training before working with patients in the role of a Health & Wellbeing Coach; the second 2 days is alongside their patient caseload.

£1,180 plus VAT 

Individual supervision

• Individual Supervision Sessions (50 mins per session)
• Usually booked in sets of 6 or 12 sessions 
• These are with a trainer-level supervisor and are subject to availability

Request Individual Supervision

Group Skills Development Sessions

• Sets of 4 (2 hr) group skills development sessions
• Monthly sessions, focused on key topics and the Coaching Conversation
• Run by trainers

Request a place on a set of group skills development sessions

‘Health & Wellbeing Coaching’ is a Supported Self-Management intervention recognised by NHS England as a significant driver in improving people’s health and wellbeing outcomes. 

It is as effective for people with mental health conditions (depression, stress or anxiety) as it is for people managing physical health conditions. 

KYOH has been working with the NHS in delivering the intervention through Primary Care since 2013 and has achieved consistently good, often outstanding, results.

The key to achieving results lies in: supporting people to recognise the importance of the role they play, building their confidence to manage, and supporting them to problem-solve.  This building of knowledge, skills and confidence is known as ‘patient activation’. 

Higher levels of patient activation are linked to improved patient outcomes and reduced reliance on clinical services.  (Ref: Islington Study)

KYOH uses the Structured Agenda-free Coaching ‘Conversation Flow’ model that evolved out of the Health Foundation's Co-creating Health Self-Management Programme ("SMP").

This has been demonstrated to be more effective at achieving increased patient activation, than other coaching conversation models (such as TGROW), with results also showing the expected improvements in outcomes for patients and reduced reliance on clinical services:

• “Is it possible to increase a patient’s activation level through an intervention aimed specifically at that outcome?”

The Structured Agenda-free Coaching ‘Conversation Flow’ model encompasses the Personalised Care Institute’s-accredited skills for health coaching within a coaching conversation structure. The key is having good core coaching skills combined with an understanding of how to work flexibly within the coaching conversation structure to be able to meet patients where they are, whatever their current activation level, and support them as they move forward.

The following are sample case studies:

• Individual case study – Molly
• Individual case study - Matthew

The 2-day training in Core Curriculum skills is aimed at anyone working with patients to enable them to have ‘Better Conversations’ that support self-management and patient activation.

The skills are universal and can therefore be applied to any role.  The training is tailored to the context of the participants’ roles.

Health & Wellbeing Coaches use the skills in the context of a structured programme to support patients to self-manage effectively and improve their levels of ‘activation’.  Those working in other roles will use the skills as toolkit, picking and choosing from the skillset depending where they are in the ‘Coaching Conversation’ at any point.

'Better Conversations' training for individuals is £430 +VAT per head.

Group rates are available. 

Group sizes are generally 9-12.